I recently coordinated a large pellet order with several guys in my neighbourhood. We purchased 1.3 tons and I sent many questions to Seth in regards to flavours, bag sizes and shipping options before I placed my order. Seth was great to work with and replied to each of my emails within hours even on the weekends. This made the transaction very easy and worry free. The pickup at my local shipping terminal went great and was out of there with my pellets in less than 15 minutes. My neighbours and I love the pellets and we will definitely be ordering from Seth again!